Frequently Asked Questions

Dealership FAQs:

Q: What can I do if I can't find the vehicle I want in your inventory?
A: Due to the global microchip shortage you may see we are experiencing lower inventory levels than usual, which is why we are accepting custom orders. You can place an order on our website for the exact model, trim, and accessories you are looking for.

Q: Do you accept trade-ins that are not Chevys?
A: Yes, we accept all makes and models!

Q: What are the COVID safety practices like here?
A: Our customers and workers safety are our top priority, which is why we are following current CDC guidelines and protocols. Feel free to contact us for more information on current guidelines.

Q: Can I buy a car online?
A: Yes! There is an option to complete the entire car buying process online when browsing our inventory. Feel free to call us if you have any questions or issues!

Q: Do you offer any special discounts?
A: Yes! We offer a discounts for teachers, college students, first responders and military personnel. If you fall under one of these categories you are eligible for a $500 bonus cash offer to use towards a new or leased vehicle.

Q: What should I look for when test driving a car?
A: We recommend making a checklist that includes but is not limited to comfort, functionality, and technology, as well as overall driving experience. Creating a list of things to make note of when test driving a car, will help you get a better sense of whether the model matches your driving style and buying criteria.

Q: How do I join Chevy rewards program?
A: You can join online! The My Chevy Rewards page is located in the navigation bar at the top of our website.

Q: What are your sales hours?
A: Our current hours are Monday & Thursday 8:30 am - 9 pm. Tuesday, Wednesday, and Friday 8:30 am - 6 pm. Saturday 8:30 am - 4 pm and closed on Sunday.

Q: What is the difference between buying or leasing a vehicle?
A: Monthly payments tend to be cheaper with a lease than when financing a car because leasing pays for the depreciation of the vehicles versus the price of the vehicle itself. Leasing a car is like renting it for a fixed term, while you make monthly payments then return it at the end of the lease. Buying a car means you finance the vehicle with the help of an auto loan.

Q: What is the difference between a used and certified pre-owned car?
A: While both used and certified pre-owned vehicles are both technically used, CPO vehicles have to fall within certain guidelines to be labeled as such. Some guidelines are that the vehicle must have mileage under a certain number, vehicle should be under a certain amount of years old, it must have an almost spotless vehicle history report, and successfully passing a multi-point inspection.

Q: Which vehicles are eligible for a tax credit?
A: All electric and plug-in hybrid vehicles are eligible for a tax credit in certain areas at the state and federal level. Talk with our finance department to discuss possible tax credit eligibility for the vehicle you are interested in!

Q: I'm in the market for a new car but I'm not sure which vehicle is best for my lifestyle. Can you help?
A: Yes! Not only is our sales team trained to help buyers find the perfect fit we also have a section on our website dedicated to vehicle reviews and competitors comparisons to help guide buyers. Feel free to check those out or contact our team for assistance!

Q: I don't have the best credit, can I still get approved for a car?
A: Our financing experts have experience arranging financing for a large range of buyers with varying credit. To check your credit, fill out our Credit Application or feel free to call our Finance Center.

Q: Can I still trade in my vehicle even if I haven't paid it off yet?
A: Yes, you can still trade you car in with us even if you still have a payoff!

Q: Do you offer warranties?
A: Yes, we offer an Extended Limited Warranty through Chevrolet. To learn more about the warranty and get pricing, feel free to give us a call at 248-513-8419.

Q: I'd like to buy out my leased vehicle, how do I do that?
A: There is a lease-buyout process you will have to go through with our finance team. Feel free to give us a call or come in to meet with our team to complete the process!

Q: Can I complete my finance application online?
A: Yes - you can complete the pre-approval process online to speed up the process if you are looking to come into our dealership OR you can complete the entire car buying process from home with our Feldman Virtual Assistant tool!

Q: How can I estimate my monthly payments before I buy a car?
A: We have a Payment Calculator feature on our website that allows you to estimate payments for your new vehicle. You can find it under the Finance tab on our website!

Q: Do you offer discounts for college grads?
A: Yes, current students and recent grads are eligible for a bonus cash allowance! We also offer bonus cash allowances for educators, first responders, and military personnel!

Q: I'm looking to trade in my vehicle, do you have a tool that gives me my vehicles worth before trading it in?
A: Yes! We have a "Value My Trade" feature for this purpose on our website. 

Q: From the grocery store and soccer practice to the campsite, the 2023 Toyota Highlander is ready for whatever your life has in store. 
A: Yes, we offer vehicles for a wide range of budgets. You can find vehicles under $15K on our "Under 15K" option in our website's navigation bar. 

Q: I'm looking to trade in my vehicle but I'm not sure where to start. Can someone help me? 
A: Yes, we have a guide on the steps to trading in your vehicle right on our website. But to put it simply, you'll want to bring your vehicle in for an inspection, afterwards we will conduct research into the vehicles make, model, and year, after inspection and market research we will present you with an offer you can accept or deny. If you decide to move forward with accepting our offer our team will collect some information from you including license and registration to complete the transaction so you can get compensated! 

Q: Do you offer commercial vehicles I can purchase for my business? 
A: Yes, we offer a commercial inventory that includes a variety of trucks, vans, and commercial vehicles that you can purchase for your business.